Privacy Policy

At Platey LLC ("UpPlatey," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Location data (to show nearby restaurants and pickup locations)
• Purchase history and preferences

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages visited, features used, time spent on the app)
• IP address and browser type
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our Service
• Processing your transactions and sending notifications
• Personalizing your experience and showing relevant food offers
• Communicating with you about updates, promotions, and customer service
• Analyzing usage patterns to improve our Service
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Partner Restaurants

We share necessary information with our partner restaurants and bakeries to fulfill your orders, including your name and pickup time.

3.2 With Service Providers

We work with third-party service providers who assist us in operating our Service, including payment processors, analytics providers, and customer support services.

3.3 For Legal Purposes

We may disclose your information if required by law or in response to valid legal requests from public authorities.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can update or correct your information through your account settings
• Deletion: You can request deletion of your account and personal information
• Opt-Out: You can opt out of marketing communications at any time
• Location Data: You can disable location services in your device settings

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell your personal information.

9. International Users

Our Service is operated in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.